MyBodyPrism
Support
Email support@mybodyprism.com. We answer within one business day. For urgent issues mention "urgent" in the subject line.
It’s early — tell us what you find
MyBodyPrism v1.1 is free, and genuinely early: your report is how it gets better. Two things we want to hear about:
- Bugs. Anything that crashed, rendered wrong, or refused to open a scan. Tell us what you were doing and what happened — and, if you can, the make of the scanner or the kind of study.
- What you wish it did. The view you went looking for and couldn't find, the step that took too many clicks, the thing you expected to be there. Feature requests from users shape what ships next.
That opens an email to support@mybodyprism.com — the same address the viewer's own feedback option uses. Nothing is collected automatically; we only see what you choose to write.
FAQ
MyBodyPrism isn't available to download yet. The viewer is in final testing. The answers below describe how it works at launch — join the waitlist on the download page and we'll email you the moment it's ready.
How do I install the Desktop Viewer?
Download the installer from the download page (the download starts right in your browser). Run it; on first launch the viewer activates a free license automatically — no code needed.
What are the system requirements?
See the system requirements page. Short version: Windows 10/11, an NVIDIA RTX 2060 or better, 16 GB RAM, 5 GB free disk.
Does it cost anything?
No — MyBodyPrism is free. See the Terms of Service and the EULA for the full licence terms.
What kind of files does it open?
The scans your hospital or imaging center gives you — on a CD, a USB stick, or as a download from a patient portal. They are usually DICOM files, the standard format hospitals use for CT, MRI and PET scans; MyBodyPrism also opens NIfTI. If the disc holds a folder of files that will not open by double-clicking, that is the one: point MyBodyPrism at the folder.
I moved to a new computer — how do I get my license there?
The free license is issued per machine. On a new machine, just download and launch again to get a fresh free license. Reinstalling on the same machine keeps your existing license. Any trouble — write to support.
Does my imaging leave my machine?
No. MyBodyPrism is a desktop viewer that runs entirely on your machine, with no upload and no AI processing — your scan files never leave your computer. The only network calls it makes are to activate and verify your license. See the Privacy Notice.
Why does Windows SmartScreen warn me about the installer?
New code-signing certificates can take a few weeks to build reputation with Microsoft SmartScreen. If you see a warning, click "More info" → "Run anyway". The installer is digitally signed by MyBodyPrism; we'll have full SmartScreen reputation soon.
I forgot my account email or lost access to it.
Write to support from whatever address you have, with as much detail as you can provide — the email address you used, and roughly when you downloaded. We'll verify and migrate your account.
Can I use MyBodyPrism to diagnose or monitor a condition?
No. MyBodyPrism is for personal review. It is not a medical device, is not intended to diagnose, treat, cure, prevent or monitor any disease or condition, and has not been cleared or approved by the FDA. Always consult a licensed physician about your medical images and care.
Is MyBodyPrism HIPAA-compliant?
In this version your scan data stays on your device, so there is no PHI for us to hold and HIPAA does not apply to us in that relationship. See our HIPAA notice.